Refund policy

GENERAL

• House of Vaaree Private Limited, a company incorporated under the laws of India, having its registered address at 630, C2, DHI Innovations Park, Creative Block, Arakere Bangalore, South Karnataka – 560076, India (hereinafter referred to as the "Vaaree", "we", "us" or "our") is an e-commerce platform for sale of home furnishing and décor by third party sellers (the "Product(s)") through the website/mobile application which Vaaree provides (collectively referred to as the "Platform").
• The term "Customer(s)" or "User" or "Users" or "you" or "your" means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.
• Vaaree's return and exchange policy gives you the option to return Product(s) purchased on Vaaree for specified reasons as per the Policy within the specified return period.
• Our Customers are valued not only at the time of sale but also through the subsequent stages of returns & refunds. We aim to provide the best Customer experience to our Customers beginning from placing an order to initiating a cancellation/return/refund.
• This Return, Refund, Exchange and Cancellation Policy (the "Policy") sets out Vaaree's procedures and policies in accepting: (a) return, (b) refund, (c) exchange and (d) cancellation.

APPLICABILITY OF POLICY

• By purchasing or initiating a request for purchase of Product(s) through Platform, you agree to be bound by the terms contained in this Policy as well as respective return policy mentioned in the Product page. If you do not agree to the terms contained in this Policy, you are advised not to transact on Vaaree Platform. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

RETURN

• Returns are provided by respective sellers directly under this Policy, where in sellers offer returns subject to each product listed.
• All Products listed under a particular category does not have the same return Policy.
• For all Products, the returns/replacement Policy provided on the Product page supersedes the Policy. Please refer the respective Product's applicable return/replacement policy on the Product page.
• All return Products will be checked by the pick-up personnel. Pick-up personnel post the basic inspection of returned product, has the right to reject the return.
• Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, you can request for returns at https://vaaree.com/account or in the app.
• The turnaround time for the processing of returns would be within 10 business days from the date of request.
• Please send images of the Product as received while raising the return request. Vaaree will issue a refund for the cost of the goods as per the claiming refunds Policy mentioned below.
• In cases where a Product accessory is missing, damaged, or defective, the seller may opt to replace the accessory, at the seller's discretion. Additionally, Vaaree is not liable for any defaults committed by its partners or sellers.
• Vaaree is not responsible for any default of Products placed in return as these Products are dispatched by the sellers listed on the platform. Any issue or liabilities arising from such Products shall be the sole responsibility of the respective sellers of the Platform.
• Please note customers only get one free replacement if the product delivered is not damaged. In case the customer wants to replace again because they did not like the Product, shipping charges as shared by the company to be borne by the customer.

RETURN PICK-UPS AND PROCESSING

• Maximum Retail Price ("MRP") tag should be clearly visible and non-detached from the Product, the Product description/bar code should match with the MRP tag attached.
• Whatever items are being delivered with the Product (including any in-the-box accessories, ancillary items (free), and combos (if any)) should be returned to the return pick-up personnel with the complete packing in which the Product was delivered.
• The Products should be unused, unwashed, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
• Original packaging of the Product should not be damaged.
• The return pick-up personnel will refuse to accept the return if any of the above conditions are not met.

EXCHANGE POLICY

• We don't offer exchange for the Products. You can raise the return request as per the Policy and/ or as per the Product page and then place a fresh order for a new Product.

RETURN PICK-UP POLICY

• At Vaaree, we offer our customers a convenient, hassle-free, return pick-up Policy. Our Policy is thoughtfully designed to ease up the entire pick-up process, save time and make you feel reassured about your order:
• You can submit the request via the website here or email us at help@vaaree.com within Product return timeline specified (as per the Product page) from the date of delivery.
• Please mention your order number and share Product images along with the reason for return to help us quickly process your returns.
• Please ensure that the returned Product is unused, unwashed, undamaged and is in a saleable condition.
• We request you to maintain the original packaging of the items to be returned, including the Product tags.
• The pick-up delivery personnel will do a basic quality check for the Product. If the quality check fails, the delivery personnel reserve the right to refuse the pick-up.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• The items for reverse pick up will be picked up within 4 business days from the date of request.
• After the receipt of item(s), if the Product passes the basic quality check as per clause 5 of the Policy, then your request for returns would be processed.

CANCELLATION OF RETURN REQUEST

• A request for return once made can be cancelled by contacting Customer service at help@vaaree.com.
• In case the logistics service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the Product.

CLAIMING REFUNDS

MISCELLANEOUS

• In case of any dispute, House of Vaaree Private Limited's decision shall be final and binding.
• Customer support team: for any feedback, concern or queries regarding returns/refund/cancellation