Return Policy

Vaaree’s return and exchange policy gives you an option to return items purchased on Vaaree for specified reasons as per the return policy within the specified return period.Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds.

The turnaround time for the processing of returns would be 10 business days from the date of request.

Return Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

Soft Furnishings - Bed Sheets, Cushion covers and throws 

  • You can return the product in 5 days after the date of delivery as per the return pick up policy in any of below mentioned conditions -
    1. The product or its quality doesn’t match your expectations.
    2. The Product has a genuine quality defect or damages like manufacturing defects, damages done during transit etc
  • Vaaree will  issue a refund for the cost of the goods as per the claiming refunds policy mentioned below.
  • The product can’t be returned after it has been washed or used.

Soft Furnishings - Towels

  • You can return the product in 48 hours after the date of delivery as per the return pick up policy in any of below mentioned conditions -
    1. The wrong product is delivered, the product is different from what you ordered.
    2. The Product has a genuine quality defect or damages like manufacturing defects, damages done during transit etc
  • Vaaree will  issue a refund for the cost of the goods as per the claiming refunds policy mentioned below.
  • The product can’t be returned after it has been washed or used.

Ceramics 

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

You can only return the product within 48 hours after the date of delivery if the product received is damaged or broken or the wrong item has been shipped.

Please send images of the product as received while raising the return request.

Vaaree will  issue a refund for the cost of the goods as per the claiming refunds policy mentioned below.

Exchange Policy

We don't offer exchange for the products. You can raise the return request as per the return policy and then place a fresh order for a new product.

Return Pick Up Policy

At Vaaree, we offer our customers a convenient, hassle-free, Return Pick-up policy. Our policy is thoughtfully designed to ease up the entire pick up process, save time and make you feel reassured about your order.

  • You can call us on +91 8550822733 or email us at help@vaaree.com within 10 days from the date of delivery in case of soft furnishings and 48 hours in case of ceramics. You can also whatsApp us on the above number.
  • Please mention your order number and share product images along with the reason for return to help us quickly process your returns.
  • Please ensure that the returned product is unused, unwashed, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the product tags.
  • The Pick up delivery guy will do a basic quality check  for the product. If the quality check fails, the delivery guy reserves the right to refuse the pick up.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 4 business days from the date of request.
  • After the receipt of item(s), if the product passes the basic quality check your request for returns would be processed.

Cancellation of Return Request

A request for return once made can be cancelled by contacting Customer Service on +91-8550822733 or email us at help@vaaree.com.

In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product. 

Claiming Refunds

For Credit Card/Debit Card/Net banking Transactions:

  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorised the payment, we will provide a refund into the original mode of Payment.
  • In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
  • Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

  • For COD (Cash on Delivery) Transactions:

    • Refunds can happen via Vaaree Credits / Transfer into customer’s bank account.
    • Refunds via Vaaree credits can be redeemed on next purchase at Vaaree.com within the validity date.
    • Refunds to bank accounts shall be processed within 7-8 business days.
    • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
    • Cash Refunds are not allowed for COD orders.
    • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

     

    In case of any dispute House Vaaree Private limited's decision is binding