Customer Success Executive Apply Now
Bangalore Operations Full time
Experience: 1+ years
- Customer Interaction: Interact with customers via various channels such as phone, email, or chat to address their queries, provide information, and resolve issues effectively.
- Issue Resolution: Identify customer concerns, investigate problems, and find suitable solutions to meet their needs. This may involve coordinating with other departments or escalating complex issues to higher authorities when necessary.
- Product/Service Knowledge: Develop a thorough understanding of the products, services, and processes offered by the company. Stay updated with any changes or updates to effectively assist customers.
- Customer Relationship Management: Build and maintain positive relationships with customers by providing excellent service and ensuring their satisfaction. Use active listening skills and empathy to understand customer needs and exceed their expectations.
- Complaint Handling: Handle customer complaints in a professional and timely manner, ensuring a fair and satisfactory resolution. Document and escalate complaints when required, following the company's guidelines and protocols.
- Documentation and Reporting: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints.
- Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines while interacting with customers and handling their data to ensure compliance and maintain data security.
- Educational Qualifications: Graduation or Equivalent.
- Experience: Minimum 1 year of experience in handling customer queries and concerns.
- Communication Skills: Excellent verbal and written communication skills in English and Hindi.
- Interpersonal Skills: Ability to engage with customers, actively listen, and display empathy.
- Strong problem-solving skills to address customer issues effectively.
- Multitasking: Capable of handling multiple customer interactions simultaneously while maintaining attention to detail and accuracy.
- Technical Proficiency: Familiarity with basic computer operations, email, and internet usage. Knowledge of customer relationship management (CRM) software and call center tools can be beneficial.
- Flexibility: Willingness to work in rotational offs.
- Patience and Resilience: Ability to remain calm, composed, and patient in challenging or stressful situations while maintaining a positive attitude